Shipping policy

Last Updated: April 3rd, 2026

1. SHIPPING SCOPE

The Good Plant Company currently fulfills orders within the State of North Carolina only.

We reserve the right to refuse, cancel, or limit any order that we believe may violate applicable agricultural, quarantine, or plant transport regulations.

2. PROCESSING TIMES

Orders are typically processed within [1-3] business days, excluding weekends and holidays.

Processing time may vary based on:

  • plant availability
  • weather conditions
  • seasonal demand
  • operational constraints

You will receive a confirmation email once your order has been processed and prepared for shipment or delivery.

3. SHIPPING METHODS

We may fulfill orders via:

  • local delivery;
  • regional delivery services; or
  • third-party carriers (e.g., UPS, FedEx, USPS).

Shipping method selection is at our discretion unless otherwise specified at checkout.

4. DELIVERY TIMING

All delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • weather conditions;
  • carrier delays;
  • holidays;
  • supply chain disruptions;
  • quarantine or regulatory actions; or
  • other events beyond our control.

5. RISK OF LOSS

Risk of loss and title to products pass to you upon delivery to the shipping address provided in your order.

You are responsible for ensuring that delivery conditions are appropriate for live plants, including avoiding prolonged exposure to extreme temperatures or conditions.

6. DELIVERY REQUIREMENTS

You agree to:

  • provide accurate and complete delivery information;
  • ensure safe access to the delivery location; and
  • retrieve and inspect your order promptly upon delivery.

We are not responsible for:

  • packages left unattended;
  • theft after delivery;
  • damage caused by weather exposure after delivery; or
  • delivery to an incorrect address provided by you.

7. WEATHER AND HOLD POLICY

Because plants are sensitive to temperature and environmental conditions:

  • we may delay shipment or delivery if conditions are likely to damage plants;
  • we may contact you to reschedule delivery; or
  • we may hold your order until conditions improve.

These decisions are made in our sole discretion to protect plant health.

8. FAILED DELIVERY / RETURNED SHIPMENTS

If a shipment is:

  • returned due to an incorrect address;
  • undeliverable; or
  • refused by the recipient,

we may:

  • require additional shipping fees for re-delivery; or
  • cancel the order without refund for perishable goods, at our discretion.

9. REGULATORY COMPLIANCE

All shipments are subject to applicable agricultural and plant transport regulations.

You agree not to request or direct shipment in violation of any applicable law. We reserve the right to cancel any order that may result in unlawful shipment or transport.

10. CLAIMS FOR DAMAGE

Any claims for damaged or dead-on-arrival plants must be submitted in accordance with our Refund & Replacement Policy, including all timing and documentation requirements.

11. CONTACT

For shipping-related questions, contact:

plants@thegoodplantco.com